Success is a Two-Way Street
(We'll do our part, but we need your help)

There are a number of things that you, as our client, can do to help assure the success of our relationship.  Although most of these are intuitive, it's important to point out that clear and consistent communication is the key to success. Consider the following:

1)  You're in charge.  This is your business so you set the parameters and give the permissions.  It's like your Virtual Assistant is your Quarterback and you're the Coach.  Giving him/her the details of your plans and strategies will help to assure that the team functions to capacity.  This means providing your Assistant with as much written data as possible regarding the policies, procedures or protocols that you will want him/her to follow.  For instance:

• What lines of communication should be followed?
• How will he/she interact with any other consultants or on-site staff?
• Be very clear how you want certain projects handled, including timeframes, benchmarks, outcome expectations, etc.
• How much independent decision making do you want him/her to do on your behalf.  (This obviously only comes as your level of trust builds with time).

2) Treat your Virtual Assistant as a valuable member of your company.

• You'll want your team to emulate the culture of your company.  If you provide your Assistant with the same information about your company's vision and ambitions that you would with in-house staff, it will go a long way to achieving that.

3) Keep your Assistant in the loop

• Your team is going to want to please you, so it's important to share any correspondence or other communications that might impact their interventions on your behalf.

4) As you gain trust in your Assistant, treat him/her as a partner in your operation; possibly allowing him/her to become a trusted advisor.

• Although obviously not an expert in your field, your Assistant and team will often see your operation from a different perspective than you do.  This additional insight could prove to be valuable as you make decisions.
• They will generally not volunteer this information on their own, so you might have to ask for it.  In many cases, our experience has shown it to be worth the asking!  If you give permission, they will also often be able to provide constructive criticism as well as positive suggestions.

5)  Finally, stay engaged!  The best outsourcing relationships are those that are open and honest and with frequent communication. 

• Even though you may be very busy with a hectic schedule and looming deadlines, always make some time for your Assistant, the same way you would for a key in-house manager.  It'll be time well spent.

GIVE US A CALL:  Testimonials about success are a wonderful thing.  If you'll contact us we can start working on yours.